Loading contract…
BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected.
The service will:
⢠Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way;
⢠Understand and address the unmet needs of people who access care more than expected
⢠Lower the stigma associated with high intensity use and create a positive culture
⢠Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire
⢠Provide a service driven by quality and demonstrate person-centred approach
⢠Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning.
⢠Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them
⢠Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services.
As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999).
Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| British Red Cross | - | £245,000 | - |