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Voicescape 12 Month Proof of Concept — Durham County Council | UKGovscan

ENDEDProcurement notice · Durham County CouncilRef ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538

Voicescape 12 Month Proof of Concept

Save Track Track buyer

Published

31 Aug 2022

Awarded

25 Aug 2022

Started

1 Sept 2022

Ended

31 Aug 2023

Total Awarded

£36,093

Contract Term

12 months

1 Sept 2022 – 31 Aug 2023

Supplier

VOICESCAPE LIMITED

Company 06649394

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income.

The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.

Buyer

Organisation: Durham County Council
Buyer ID: GB-LAE-DUR
Local Authority Code: E06000047
Address: County Hall, Durham, Durham, DH1 5UL, England

Supplier

Supplier	Identifier	Award Value	Cross-References
VOICESCAPE LIMITED	06649394	£36,093	-

Key Dates

Published: 31 August 2022
Tender Open: -
Tender Deadline: 24 August 2022
Award Date: 25 August 2022
Contract Start: 1 September 2022
Contract End: 31 August 2023

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Delivery location: North East
Buyer Reference: PWP5241 / DN628428
CPV Codes: 48100000 – Industry specific software package

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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