Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector.

For the purposes of this tender, NS&I requires the following services:

• Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I.
• Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I.
• Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight.
• NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights.
• Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I.
• NS&I require the supplier to have a secured online platform containing a library of all reports and insights.
• NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage. The supplier should be able to provide monitoring over an extensive list of competitors' within the UK and globally.
• Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise.

Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year. The indicative budget for this requirement is £210,000 (excluding VAT) over three years.

To download the tender documentation and register your interest please visit the NS&I portal: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29350&B=NSANDI.

Please note the deadline for submission of tenderers' responses is Midday, 19 August 2019.

Additional information: For further information and to download the tender documentation, please visit the NS&I e-sourcing portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI. Any questions relating to this tender must be submitted via the portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI.

Please note the deadline for submission of responses is Midday, 19th August 2019.

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice
• Link to NS&I procurement portal → — Tender notice
• Awarded contract notice on Contracts Finder → — Award notice