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BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only.
The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Chartered Trading Standards Institute | RC000879 | £148,360 | - |
Government spending data: This supplier has received £34,713,806 in 179 payments (over £25k) from DBT, BEIS, Food Standards Agency, DCMS, Department of Health and Social Care and 2 more public bodies (2017-01-11 to 2026-07-28). View full payment history →