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The current Handbook website is maintained by a third-party Contractor who provides the following services:
⢠Monthly updating and consolidation of the Handbook online content plus Print-on-Demand services
⢠Management of subscription services for the Handbook
⢠Ad hoc updating and corrections to content on www.handbook.fca.org.uk as required.
⢠Management of periodic improvements to support the usability of the Handbook website based on user feedback
⢠Providing MI to the FCA for effective monitoring of service delivery and functions
The Contractor currently uses database and content management solutions including XML editing and a pagination engine - all of which are contracted to third parties.
The Hosting solution is provided by a third-party infrastructure provider.
The current Service Support Desk is provided by an alternative third-party. Using an application that allows the FCA to report and track issues and incidents identified by users.
No supplier information available.