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The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output.
The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| REED TALENT SOLUTIONS LIMITED | 11875450 | £460,845 | - |
Government spending data: This supplier has received £26,139,350 in 1,894 payments (over £25k) from Metropolitan Police, Gloucestershire Constabulary, Northamptonshire Police, Home Office, Greater Manchester Police and 10 more public bodies (2021-01-14 to 2026-04-27). View full payment history →