External IT Support

City College Plymouth IT team has decreased in size in recent months due to efficiency savings at the college and, at times, is no longer able to support all the systems at times of sickness, leave or when the team is overloaded.

The College is therefore looking for a local company to (a) provide a 4th level support for remote break-fix type activities and (b) provide onsite support to backfill as needed. The significance of the 1 hour timeframe is to allow for someone to get onto the site should be they needed in an emergency.

The College is looking at an initial one year contract.

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice
• RFQ104 External IT Support → — Tender notice
• Appendix A - Pricing Schedule → — Tender notice
• Appendix B - Standard Terms & Conditions → — Tender notice
• Appendix C - Suitability Assessment & Selection Questionnaire → — Tender notice
• Appendix D - Agreement Conditions Acceptance & Declaration → — Tender notice
• Appendix E - Detailed Information in Support of Requirement → — Tender notice
• Opportunity notice on Contracts Finder → — Tender notice
• Appendix A - Pricing Schedule → — Tender notice
• Appendix B - Standard Terms & Conditions → — Tender notice
• Appendix C - Suitability Assessment & Selection Questionnaire → — Tender notice
• Appendix D - Agreement Conditions Acceptance & Declaration → — Tender notice
• Appendix E - Detailed Information in Support of Requirement → — Tender notice
• RFQ104A External IT Support → — Tender notice
• Appendix A - Pricing Schedule → — Tender notice