Water Affordability Customer Research 2024

There will be two elements to the customer research:

• Quantitative research with a representative sample of household water customers to:

understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours and consequences.

explore levels of awareness of available support and willingness to seek such help.

• Depth research to zoom in on the experiences of low income households, to provide richer insights on the challenges they face in paying their water bills and in managing their household budgets.

Additional information:

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice
• Link to eSourcing Portal →