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The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.
The procurement documentation provides details concerning:
o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes:
o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2
Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Homeless Link | Charity Commission: 1089173 Companies House: 04313826 | ~£0 estimated from lot values | - |
Government spending data: This supplier has received £25,810,266 in 193 payments (over £25k) from MHCLG, DLUHC, Greater London Authority, Department of Health and Social Care, Greater Manchester Combined Authority and 2 more public bodies (2010-04-27 to 2026-05-05). View full payment history →