Loading contract…
BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Sitel UK Limited | 03450786 | £6,800,200 | - |
Government spending data: This supplier has received £423,415,545 in 404 payments (over £25k) from Department of Health and Social Care, UK Health Security Agency, Department for Transport, Home Office, HMRC and 5 more public bodies (2012-03-12 to 2026-05-06). View full payment history →