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BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
12 month Extension called off.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Institute of Customer Services | 03316394 | £27,800 | - |
Government spending data: This supplier has received £1,102,917 in 70 payments (over £25k) from HMRC, Department for Transport, HM Land Registry, Forestry Commission, Home Office and 8 more public bodies (2013-11-18 to 2026-03-11). View full payment history →