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One or more suppliers on this contract have also made political donations. See supplier details below.
Contract to be completed within 12 months.
Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:
1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located,
2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities.
3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact.
4) The ability to stop/start recordings and access files to playback recordings.
5) The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days.
6) Access to files for review, training and learning purposes.
7) The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Microsoft Limited | 01624297 | £106,091 | DONOR£195K across 13 donations To: Dr Thérèse Coffey MP, Conservative and Unionist Party, Labour Party +2 more LOBBYIST Policy Connect Limited (2 quarters) FORMER MP Mary Macleod— Donations and other support (including loans) for activities as an MP (former) |
Government spending data: This supplier has received £297,076,884 in 1,214 payments (over £25k) from Met Office, HMRC, Ministry of Defence, Department for Education, Home Office and 56 more public bodies (2010-04-16 to 2026-07-16). View full payment history →