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One or more suppliers on this contract have also made political donations. See supplier details below.
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes.
The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| 4Net Technologies | 05448638 | ~£250,000,000 estimated from lot values | - |
| ACF Technologies (UK) Limited | 06460227 | ~£250,000,000 estimated from lot values | - |
| Advanced Digital Innovation (UK) Limited | 08181398 | ~£250,000,000 estimated from lot values | - |
| British Telecommunications Plc | NF002549 | ~£250,000,000 estimated from lot values | MP LINK Tulip Siddiq— Gifts, benefits and hospitality from UK sources |
| CFH Docmail Limited | 01716891 | ~£250,000,000 estimated from lot values | DONOR£22K across 2 donations To: Liberal Democrats |
| Charles Novacroft Direct Limited | 03601214 | ~£250,000,000 estimated from lot values | - |
| Civica UK Ltd | 01628868 | ~£250,000,000 estimated from lot values | - |
| Conduent Business Process Solutions | 04022569 | ~£250,000,000 estimated from lot values | - |
| Content Guru | 05653869 | ~£250,000,000 estimated from lot values | - |
| Doxim Striata Ltd | 12777599 | ~£250,000,000 estimated from lot values | - |
| DrDoctor | - | ~£250,000,000 estimated from lot values | - |
| EBO.AI (UK) LTD | 11544587 | ~£250,000,000 estimated from lot values | - |
| FireText Communications Ltd | 06280579 | ~£250,000,000 estimated from lot values | - |
| Forfront Limited | 03643637 | ~£250,000,000 estimated from lot values | - |
| Forth Communication Ltd | SC114093 | ~£250,000,000 estimated from lot values | - |
| Fusion Practices Limited | 07103004 | ~£250,000,000 estimated from lot values | - |
| Healthcare Communications UK | 04084131 | ~£250,000,000 estimated from lot values | - |
| Infinite Convergence Solutions Inc | - | ~£250,000,000 estimated from lot values | - |
| Service Level Management Ltd | 02909019 | ~£250,000,000 estimated from lot values | - |
| Link Mobility | - | ~£250,000,000 estimated from lot values | - |
| MBA Group Ltd | 02343859 | ~£250,000,000 estimated from lot values | - |
| Medallia, Inc | - | ~£250,000,000 estimated from lot values | - |
| Multitone Electronics PLC | 00256314 | ~£250,000,000 estimated from lot values | DONOR£165K across 6 donations To: Conservative and Unionist Party |
| Netcall Technology Limited | 02831215 | ~£250,000,000 estimated from lot values | - |
| Quadient UK Ltd | 02658324 | ~£250,000,000 estimated from lot values | - |
| Synertec Limited | 03717583 | ~£250,000,000 estimated from lot values | - |
| Talkdesk, Inc | - | ~£250,000,000 estimated from lot values | - |
| Vocera Communications, Inc. | - | ~£250,000,000 estimated from lot values | - |
| Webpost Ltd | 08198782 | ~£250,000,000 estimated from lot values | - |
Government spending data: These suppliers have received £341,626,446 in 9,567 payments (over £25k) from NHS England, Cabinet Office, Department for Transport, Home Office, Ministry of Defence and 101 more public bodies (2010-04-07 to 2026-07-24).