Support to Claimants - Post Office Horizon redress

The Department for Business and Trade ("DBT") has a potential requirement for the provision of information and support to claimants to help them produce well-formulated claims in the context of a redress scheme.

The first instance of the services being required would be for the Horizon Shortfall Scheme (HSS) for redress arising from the Post Office Horizon scandal. There are four main Horizon redress schemes currently in progress and HSS is the one with most claimants. Eligible claimants in the HSS may choose to apply for a £75,000 fixed sum offer or to have their claims fully assessed (in which case, if an award is made, they may receive more or less than the fixed sum). The requirement would be to provide information and support to claimants after they have chosen the full assessment option.

Claimants to the HSS are not entitled to support with legal costs until after an Offer is made to them. The great majority of applications to the scheme are made by postmasters themselves. The Post Office's external legal advisors put considerable effort into developing the claims with claimants so that they are complete and fully evidenced to ensure that claimants obtain the best possible outcome. This also includes information and support to help them set out the details of their case, and to understand the guidance and principles of the scheme that are set out by Post Office.

Ministers have asked officials to consider the case for DBT taking over the Post Office's responsibility for delivering individually assessed offers under the HSS. DBT may decide to let a contract for this requirement whether or not delivery transfers to DBT.

DBT would want this requirement to be performed by someone other than the law firm responding to the claim. The Secretary of State for DBT is the contracting authority responsible for meeting this anticipated requirement. DBT intends to publish the Contract Notice in late Spring/early Summer 2025.

The full specification will be provided with the contract documents but it is expected to incorporate the following requirements:

• To provide a skilled team with knowledge of HSS to generally support the claimant in building their claim, submitting it to the Department, and then support the claimant through the process;
• To describe the heads of loss which could be included within the claim and provide help in completing the application form;
• To work with the claimant to help them to understand how the redressed topic/issue affected them and to then set out the full information relating to their claim;
• To explain the sorts of information or evidence that they may be able to provide to support the claim (bearing in mind that the events leading to the claim may have happened decades ago, and that many of the claimants are now vulnerable);
• To explain the role of expert evidence, such as from a medical specialist or a forensic accountant, to assist claimants to decide whether this should be requested.

Additional information:

For clarity, the provider would not be contracted to provide legal advice to claimants. The provider should not therefore provide claimants with advice, for example relating to how much they may be entitled to or whether to apply for the fixed sum offer.

It is anticipated the contract will be for a period of 30 months, including any available contract option(s). The requirement has an estimated total value of £4,750,000 ex VAT and this value includes any available contract option(s).

Suitable suppliers are invited to contact DBT, should their service offer match the outlined requirements, by 14 March 2025. After this date, DBT may contact interested suppliers and may organise a pre-market engagement session to further discuss the requirements.