Loading contract…
BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.
The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.
We expect the solution to deliver a wide range of online capability including:
o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability.
We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Granicus-Firmstep Limited | 04283951 | ~£0 estimated from lot values | - |
Government spending data: This supplier has received £4,188,005 in 108 payments (over £25k) from Department for Education, Home Office, Department for Transport, ONS, Companies House and 13 more public bodies (2016-08-18 to 2026-06-01). View full payment history →