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Passenger Assist Contact Handling — TRANSPORT FOR LONDON | UKGovscan

IN DELIVERYProcurement notice · TRANSPORT FOR LONDONRef ocds-b5fd17-7dc892a6-2125-4296-8a07-b59d93e2f5ae

Passenger Assist Contact Handling

Save Track Track buyer

Published

10 Aug 2026

Awarded

19 Jun 2026

In delivery

now

Expires

20 Jan 2031

Total Awarded

£100,000

Contract Term

5 years

21 Jul 2026 – 20 Jan 2031

Supplier

Journeycall Limited

Company SC202170

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

This is an awarded Call-Off contract to Journeycall Limited following a Call-Off competition through TfL95743 Framework Lot B - Contact Handling Services for TfL's Passenger Assistance Contact Handling Services.

Buyer

Organisation: TRANSPORT FOR LONDON
Buyer ID: GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU
Local Authority Code: –
Address: 9TH FLOOR, LONDON, E201JN, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Journeycall Limited	SC202170	£100,000	-

Key Dates

Published: 10 August 2026
Tender Open: -
Tender Deadline: 27 May 2026
Award Date: 19 June 2026
Contract Start: 21 July 2026
Contract End: 20 January 2031

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Delivery location: London
Buyer Reference: TfL 97170
CPV Codes: 79510000 – Telephone-answering services

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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