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The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of:
· call centre agents;
· contact centre software licences;
· CRM software licences;
· IT support; and
· related management services to manage and report on the provision of services.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Teleperformance Limited | 02060289 | £53,867,602 | LOBBYIST Crestview Strategy Ltd (1 quarter) Crowne Associates Ltd (1 quarter) |
Government spending data: This supplier has received £956,491,984 in 1,859 payments (over £25k) from UKRI GPC, Department for Work and Pensions, Home Office, Department of Health and Social Care, NHS England and 10 more public bodies (2011-05-13 to 2026-07-28). View full payment history →