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The contract is to allow officers authorised to post to West Suffolk social media accounts access to a cloud based social media management platform.
Social media is a channel for residents to reach the council, like telephone and email. They expect a timely response.
The platform users need to work together to do this, and the platform provides the security and transparency to share this. Users include Customer Service agents for responding to queries,
Communication team members for responding and proactive scheduling, and officers from other services including waste and elections for ad hoc scheduling of campaign material.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Crowd Control HQ | 07055592 | £4,550 | CH MISMATCH CF says 07055592, but CH says it's CAVENDISH INSIGHTS LIMITED |
Government spending data: This supplier has received £347,998 in 41 payments (over £25k) from Greater Manchester Police, Nottinghamshire Police, Merseyside Police, Gloucestershire Constabulary, Bedfordshire Police and 1 more public bodies (2016-08-16 to 2023-05-01). View full payment history →