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Corporate Services ITSM Software — Lincolnshire County Council | UKGovscan

IN DELIVERYProcurement notice · Lincolnshire County CouncilRef ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd

Corporate Services ITSM Software

Save Track Track buyer

Published

25 Apr 2024

Awarded

9 Jan 2024

In delivery

now

Expires

14 Jan 2027

Total Awarded

£141,000

Contract Term

3 years

15 Jan 2024 – 14 Jan 2027

Supplier

Freshworks Inc.

Procurement

Other -

Source

Contracts Finder

View original notice

Description

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems.

The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting.

Procured via Crown Commercial Services G-Cloud 13 Framework (RM1557.13)

Buyer

Organisation: Lincolnshire County Council
Buyer ID: GB-CFS-51222
Local Authority Code: E10000019
Address: County Offices, Newland, Lincoln, LN1 1YL, United Kingdom
Website: https://www.lincolnshire.gov.uk

Supplier

Supplier	Identifier	Award Value	Cross-References
Freshworks Inc.	-	£141,000	-

Key Dates

Published: 25 April 2024
Tender Open: -
Tender Deadline: 3 January 2024
Award Date: 9 January 2024
Contract Start: 15 January 2024
Contract End: 14 January 2027

Procurement Details

Method: –
Method Details: Other -
Main category: Services
Category: –
Delivery location: East Midlands
Buyer Reference: LINCOLN001-DN721356-39477588
CPV Codes: 48781000 – System management software package

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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