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ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Research Institute for Disabled Consumers | Charity Commission: 1007726 Companies House: 02669868 | £29,600 | - |
Government spending data: This supplier has received £110,905 in 7 payments (over £25k) from ORR, Department for Transport, Cabinet Office (2017-03-21 to 2024-03-05). View full payment history →