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An online survey with a sample size of a minimum of 21,000 per year. As we would require monthly outputs this would equate to approximately 300 responses per Highways England Region (of which we have 6) per month. (SE and M25 are considered as one region)
The survey will be focused on people who use our roads and the survey will continue to look to positively influence the customer service plan commitments.
The survey will provide information for a range of users within the business (SES, Ops, MP, Comms) and be used as a feedback mechinism of SRN users (including drivers, riders, passengers and professional drivers).
The service provided will comprise of the following:
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Atkins Jacobs Joint Venture | - | £199,952 | - |