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In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre.
This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.
The two phases for each Council are:
1. Microsoft Teams Voice and associated SIP / Call plan network services
2. Cloud based contact centre telephony
To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| 4net Technologies Ltd | 05448638 | ~£0 estimated from lot values | - |
Government spending data: This supplier has received £18,101,816 in 362 payments (over £25k) from Lancashire Constabulary, HMCTS, South Central Ambulance Service NHS Foundation Trust, Department for Transport, Cabinet Office and 9 more public bodies (2016-05-16 to 2026-06-25). View full payment history →