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Customer Journey Mapping 2023 — National Highways | UKGovscan

ENDEDProcurement notice · National HighwaysRef ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc

Customer Journey Mapping 2023

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Published

29 Aug 2023

Awarded

31 Jul 2023

Started

31 Jul 2023

Ended

31 Jul 2025

Total Awarded

£400,000

Contract Term

2 years

31 Jul 2023 – 31 Jul 2025

Supplier

PricewaterhouseCooperLLP

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.

Buyer

Organisation: National Highways
Buyer ID: GB-CFS-239549
Local Authority Code: –
Address: 2 City Walk, Leeds, LS11 9AR, England

Supplier

Supplier	Identifier	Award Value	Cross-References
PricewaterhouseCooperLLP	-	£400,000	-

Key Dates

Published: 29 August 2023
Tender Open: -
Tender Deadline: 30 July 2023
Award Date: 31 July 2023
Contract Start: 31 July 2023
Contract End: 31 July 2025

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: tender_373639/1252274
CPV Codes: 73110000 – Research services

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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