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The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services.
UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally.
UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes.
To achieve this, the VCAS requirements will cover the following activities:
The procurement has been divided into 5 geographical lots:
(1) Africa and Middle East
(2) Americas, Canada, Australasia and Europe
(3) China and Taiwan
(4) Asia and Asia Pacific
(5) The UK
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes.
This Contract Award Notice is for Lot 5 Only.
Further award notices will be published following the Award of all other Lots.
Additional information:
For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Teleperformance Contact Limited | 08753943 | £163,000,000 | - |
This supplier has only 1 government contract in our database. These payments are likely for this contract.
£9,684,507 paid vs £163,000,000 contract value (6% of stated value). Only payments over £25k are included.