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The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Kainos Software Limited | NI019370 | £367,000 | - |
Government spending data: This supplier has received £731,856,776 in 5,155 payments (over £25k) from Department for Transport, DEFRA, Home Office, HM Land Registry, HMCTS and 24 more public bodies (2013-04-04 to 2026-05-28). View full payment history →