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The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Zetron Limited | 14700366 | £134,495 | - |
Government spending data: This supplier has received £5,233,678 in 126 payments (over £25k) from Metropolitan Police, Dorset Police, Warwickshire Police, Gwent Police, Devon & Cornwall Police and 9 more public bodies (2023-10-01 to 2026-03-12). View full payment history →