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Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and… | UKGovscan

IN DELIVERYProcurement notice · NHS Midlands & Lancashire Commissioning Support UnitRef ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Save Track Track buyer

Published

22 Apr 2026

Awarded

22 Dec 2025

In delivery

now

Expires

30 Dec 2027

Total Awarded

£43,006

Contract Term

2 years

31 Dec 2025 – 30 Dec 2027

Supplier

Digital Space Cloud Services Ltd

Company 12308964

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

The following describes the main components of the service.

Delivery of professional services
Digital Space Contact Centre

Annual Software & Support

Digital Space Amazon Connect
Softphone, Reporting and

Wallboard

Amazon Connect webchat and directed chat where applicable
Amazon Connect and Lex Gen AI where applicable
Digital Space managed service

The following describes the main components of the service.

Delivery of professional services
Digital Space Contact Centre

Annual Software & Support

Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48

Digital Space Amazon Connect

Softphone, Reporting and

Wallboard

Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.)

Estimated Digital Space Agent Numbers,

AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

Buyer

Organisation: NHS Midlands & Lancashire Commissioning Support Unit
Buyer ID: GB-SRS-sid4gov.cabinetoffice.gov.uk/Z8SP6u4v
Local Authority Code: –
Address: 2nd Floor Bennett House, STOKE-ON-TRENT, ST1 2QB, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Digital Space Cloud Services Ltd	12308964	£43,006	-

Government spending data: This supplier has received £1,473,962 in 52 payments (over £25k) from DLUHC, NHS England, UKRI (2022-01-31 to 2024-03-27). View full payment history →

Key Dates

Published: 22 April 2026
Tender Open: -
Tender Deadline: 1 December 2025
Award Date: 22 December 2025
Contract Start: 31 December 2025
Contract End: 30 December 2027

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Delivery location: England
Buyer Reference: MLCSU - 1773 600302924
CPV Codes: 32412000 – Communications network

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice
Contract signed →

Loading contract…

IN DELIVERYProcurement notice · NHS Midlands & Lancashire Commissioning Support UnitRef ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Save Track Track buyer

Published

22 Apr 2026

Awarded

22 Dec 2025

In delivery

now

Expires

30 Dec 2027

Total Awarded

£43,006

Contract Term

2 years

31 Dec 2025 – 30 Dec 2027

Supplier

Digital Space Cloud Services Ltd

Company 12308964

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

The following describes the main components of the service.

Delivery of professional services
Digital Space Contact Centre

Annual Software & Support

Digital Space Amazon Connect
Softphone, Reporting and

Wallboard

Amazon Connect webchat and directed chat where applicable
Amazon Connect and Lex Gen AI where applicable
Digital Space managed service

The following describes the main components of the service.

Delivery of professional services
Digital Space Contact Centre

Annual Software & Support

Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48

Digital Space Amazon Connect

Softphone, Reporting and

Wallboard

Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.)

Estimated Digital Space Agent Numbers,

AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

Buyer

Organisation: NHS Midlands & Lancashire Commissioning Support Unit
Buyer ID: GB-SRS-sid4gov.cabinetoffice.gov.uk/Z8SP6u4v
Local Authority Code: –
Address: 2nd Floor Bennett House, STOKE-ON-TRENT, ST1 2QB, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Digital Space Cloud Services Ltd	12308964	£43,006	-

Government spending data: This supplier has received £1,473,962 in 52 payments (over £25k) from DLUHC, NHS England, UKRI (2022-01-31 to 2024-03-27). View full payment history →

Key Dates

Published: 22 April 2026
Tender Open: -
Tender Deadline: 1 December 2025
Award Date: 22 December 2025
Contract Start: 31 December 2025
Contract End: 30 December 2027

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Delivery location: England
Buyer Reference: MLCSU - 1773 600302924
CPV Codes: 32412000 – Communications network

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice
Contract signed →