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The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.
A paper that outlines the strategy and focus areas needs to be developed covering:
⢠Size & scale of portfolio
⢠Arrears definitions
⢠Visual end-end continuum for arrears
⢠Summary level Gantt chart project summary to achieve the full end-end
⢠Full RAID view
Awarded via CCS MCF3.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Deloitte LLP | OC303675 | £24,000 | DONOR£617K across 13 donations To: Labour Party, Conservative and Unionist Party, Liberal Democrats MP LINK |
Government spending data: This supplier has received £2,101,393,223 in 9,867 payments (over £25k) from Home Office, Department of Health and Social Care, Department for Transport, Ministry of Defence, HMRC and 61 more public bodies (2010-04-09 to 2026-08-21). View full payment history →