Development of Patient Portal Engagement and inbound communication workflows

This notice is placed in order to facilitate early engagement with potential providers,

NHS Surrey Heartlands Integrated Care Board (ICB) seeks to determine the level of interest in delivering improvements to patient engagement and inbound communication workflows.

This work includes the development of testbeds and / or pilots for some products and functionalities. This will help understand the efficiencies deliverable through at-scale working models supported by appropriate solutions.

The precise scope of the contract is still to be determined but practice staff will be exploring needs and options ahead of a full procurement which will commence in the second half of 2025, ahead of a contract commencement date early 2026.

To register interest and gain access to this early market engagement activity, interested parties should make contact with The National Commercial and Procurement Hub via e-mail at …@nhs.net.

Please ensure that you register your interest by no later than 12 Noon on 17th February 2025.

This exercise is being carried out by the NHS National Commercial and Procurement Hub South Central and West.

Additional information: This notice is an information gathering exercise rather than a call for competition in its own right, and therefore publication or response does not commit the Authority or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The ICB is looking to establish what interest there might be in providing such a service from suitably qualified, capable and competent organisations.

The ICB will not be liable for costs incurred by any interested party in participating in this exercise . Interested parties should note that a response to this notice does not guarantee an automatic invitation to any subsequent formal procurement, which the commissioners will consider in due course.