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The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:
â¢management of customer contact through social media channels, secure messaging and chatbots
â¢ad-hoc administration work to support account processing
â¢additional blended work to support contact and repayments processing
â¢outbound calling
â¢web chat
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Teleperformance Limited | 02060289 | £50,600,000 | LOBBYIST Crestview Strategy Ltd (1 quarter) Crowne Associates Ltd (1 quarter) |
Government spending data: This supplier has received £956,491,984 in 1,859 payments (over £25k) from UKRI GPC, Department for Work and Pensions, Home Office, Department of Health and Social Care, NHS England and 10 more public bodies (2011-05-13 to 2026-07-28). View full payment history →