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To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale
Proposal includes the following services;
⢠Fully managed OOH service covering the existing opening hours of 4.30pm-
⢠9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and
⢠all Bank Holidays 24hr
⢠All systems and licenses relevant to the delivery of the service
⢠Automated Management information
⢠Monthly service review meetings
⢠KPIs as per the current contract
Resource and Planning
⢠Forecasting and Planning
⢠Long term capacity Planning
⢠Short term Planning
⢠Performance Analysis
⢠Scheduling
⢠Holiday Management
⢠WFM Administration
⢠Intraday Performance Management
⢠Reporting
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Agilisys Ltd | 03789926 | £354,000 | - |