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The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution.
The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs.
The solution should offer a conversational language model (AI) that would be available to citizens when they call.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| ICS.AI Limited | 11346801 | £920,000 | - |
Government spending data: This supplier has received £2,435,005 in 48 payments (over £25k) from Crown Prosecution Service, BEIS (2018-08-29 to 2023-03-10). View full payment history →