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The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services. There is therefore a need to have the appropriate WFM software to support this.
The contract is for 3 years with the option to extend for 1 year
For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www.the-chest.org.uk
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Additional information:
For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit The Chest portal at http://www.the-chest.org.uk
No supplier information available.