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The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:
1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and
2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System
3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| TELEPERFORMANCE LIMITED | 02060289 | £18,100,000 | LOBBYIST Crestview Strategy Ltd (1 quarter) Crowne Associates Ltd (1 quarter) |
Government spending data: This supplier has received £956,491,984 in 1,859 payments (over £25k) from UKRI GPC, Department for Work and Pensions, Home Office, Department of Health and Social Care, NHS England and 10 more public bodies (2011-05-13 to 2026-07-28). View full payment history →