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The scope of services for this contract includes the following activities:
Maintenance Services
The Consultant shall:
⢠Provide and update technical documentation for the system
⢠Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end:
o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats)
⢠Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage.
⢠Resolve any issues or defects reported by the Employer
⢠Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system
⢠Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks
⢠Have and maintain development and online mapping servers held under the Consultant's control.
Support Services
The Consultant shall:
⢠Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly.
⢠Provide a telephone/video conference support service to resolve operator issues
⢠Provide a dedicated support contact for urgent issues
⢠Provide an incident handling procedure including an escalation process
⢠Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below.
⢠Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA
Development Services
The Consultant shall
⢠Develop new processes, as directed by the Employer, to increase the functionality and scope of the system
⢠Develop improvements to the existing system, as directed by the Employer.
⢠Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system
⢠Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes.
⢠Develop based on secure software standards, provide assurance of adherence
⢠Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| AMA Dataset Limited | 02620046 | £90,000 | - |