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Awarded Contract - the contract has been awarded to Serco Limited
Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.
The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.
The contract value range stated above in Section 1 allows for the two x 12 month extension periods.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| SERCO LIMITED | 00242246 | £17,826,556 | LOBBYIST Crowne Associates Ltd (2 quarters) DGA Group UK Limited (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
Government spending data: This supplier has received £4,018,412,059 in 34,163 payments (over £25k) from Department of Health and Social Care, Department for Work and Pensions, Home Office, HMPPS, Ministry of Defence and 55 more public bodies (2010-04-01 to 2026-06-30). View full payment history →