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The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.
The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Aspect Software UK Limited | 02181869 | £200,000 | - |
This supplier has only 1 government contract in our database. These payments are likely for this contract.
| Department | Total Paid | Payments |
|---|---|---|
| Northamptonshire Police | £73,405 | 5 |
| Surrey Police | £29,856 | 6 |
£103,260 paid vs £200,000 contract value (52% of stated value). Only payments over £25k are included.