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ServiceNow Support (IT Service Management Tool Support) — POLICE DIGITAL SERVICE | UKGovscan

IN DELIVERYProcurement notice · POLICE DIGITAL SERVICERef ocds-b5fd17-3cc1f984-7961-4140-8757-701f020c0320

ServiceNow Support (IT Service Management Tool Support)

Save Track Track buyer

Published

10 Apr 2026

Awarded

27 Mar 2026

In delivery

now

Expires

31 Mar 2029

Total Awarded

£534,750

Contract Term

3 years

1 Apr 2026 – 31 Mar 2029

Supplier

Softcat PLC

Company 02174990

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

PDS has a requirement for ServiceNow Managed Services to manage the administration, support of ServiceNow Platform. The scope of service includes Application Maintenance activities such as resolving the issues reported on ServiceNow, fulfilling the service requests, carrying routine maintenance tasks such as health checks etc.

Buyer

Organisation: POLICE DIGITAL SERVICE
Buyer ID: GB-SRS-supplierregistration.cabinetoffice.gov.uk/QEQn82G8
Local Authority Code: –
Address: T L T LLP, LONDON, EC2M4WN, England
Website: https://pds.police.uk/

Supplier

Supplier	Identifier	Award Value	Cross-References
Softcat PLC	02174990	£534,750	-

Government spending data: This supplier has received £1,567,100,895 in 10,282 payments (over £25k) from Department for Work and Pensions, HMRC, Metropolitan Police, NHS England, Welsh Government and 96 more public bodies (2010-12-06 to 2026-08-27). View full payment history →

Key Dates

Published: 10 April 2026
Tender Open: -
Tender Deadline: 2 March 2026
Award Date: 27 March 2026
Contract Start: 1 April 2026
Contract End: 31 March 2029

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: PDSCN-537-2026
CPV Codes: 72261000 – Software support services

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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