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The project will perform exploratory research, user testing, data modelling and software development to identify and test innovative solutions to compare domestic smart tariffs. Delivery will include completion of a Discovery and Alpha stage in line with Government Digital Service Standards.
This project is not a full consumer experience and behaviour change pilot, i.e. it will not be tracking consumers who compare and choose a smart tariff over time. However, the project will investigate how consumers approach tariff comparisons and switching, through the testing of a new approach to tariff comparisons and conducting action research with a group of consumers.
The Government is committed to the roll-out of smart gas and electricity meters to domestic and smaller non-domestic customers in Great Britain. This project is focused on domestic energy users. Where microbusinesses operate from home (that is, premises use is mixed domestic/non-domestic) and the approach to tariff selection does not differ from domestic customers.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Vital Energi | - | £400,000 | - |