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Awarded using Crown Commercial Service Network Services 2 (RM3808) (Lot 5 IP Telephony) Framework Agreement.
Requirement: Integrated Microsoft Teams Telephony with Direct Routing
Ofwat's existing telephony solution is a cloud-based service hosted in government data centres, however, it is not Microsoft Teams integrated. It will be a new solution for Ofwat to replace their existing non-Teams integrated solution based on SIP and PSTN.
⢠Teams Voice Direct Routing to integrate with the Teams solution now used widely across the organisation.
⢠Voicemail for everyone.
⢠Multiple hunt groups and pickup groups.
⢠We have approximately 300 users, however this may increase and decrease slightly. These may require porting from the existing provider.
⢠There is no requirement for hardware.
Project Delivery and Transition to Service
⢠To be laid out and delivered within the stated timescales.
⢠Training to be delivered to the Ofwat IT team on how to engage with Supplier for requests, support and account team. Also, enable some basic support of the solution up to a first line level, for example, how to add and remove phone numbers, assign/unassign numbers. The team consists of 8 people, 2 - 3 of which would require this training.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Charterhouse Voice & Data Limited | 02804354 | £12,450 | - |
Government spending data: This supplier has received £5,858,448 in 79 payments (over £25k) from United Lincolnshire Hospitals NHS Trust, Worcestershire Health and Care NHS Trust, Manchester University NHS Foundation Trust, Coventry and Warwickshire Partnership NHS Trust, West Yorkshire Police and 5 more public bodies (2022-03-23 to 2026-04-20). View full payment history →