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The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are:
1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler.
2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance.
The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| IFF Research Ltd | 00849983 | £179,961 | - |
Government spending data: This supplier has received £50,204,070 in 1,162 payments (over £25k) from Department for Education, Department for Work and Pensions, HMRC, BEIS, Home Office and 16 more public bodies (2010-09-17 to 2026-06-24). View full payment history →