Provision of Stakeholder Engagement and Management Training for the UKSBS Procurement Function

The final date and time for the submission of bids is Friday 16th December 2022 at 14:00PM (GMT)

DO NOT apply directly to the buyer.

All tender information MUST be submitted through the Jaggaer eSourcing Portal

UK SBS is a shared business provider for a number of government bodies. One of the value-added services provided by UK SBS is Procurement.

The UK SBS Procurement team is committed to consistently providing an excellent level of customer service and as such is seeking to purchase a suite of training modules to provide all procurement staff with the necessary skills and knowledge to ensure customers receive the best possible experience when using UK SBS procurement services. The training should encompass all facets of stakeholder/customer engagement and management including but not limited to as listed below:

• communications

• timeliness & responsiveness

• effectively assessing and responding to customer needs

• managing expectations and delivery.

The training content must reflect the public sector procurement aspects that are key to the activities UK SBS undertake and how they need to be incorporated as part of customer engagement. As well as relating to public procurement processes the training should also be aligned to UK SBS internal processes and documents which are referenced below in the Requirements section .

As well customer/stakeholder engagement and management additional training topics are required including:

• Specification writing and review

• Question writing and review

• Evaluation model options and selection

• Pricing model options and selection

• Effective Management of the tender process from launch through clarifications and evaluation and award using

• Line management training on reviewing and approving your team's activity and providing feedback

These can be weaved into the customer/stakeholder engagement training or held as separate sessions.

How to Apply

UK Shared Business Services Ltd (UK SBS) will be using the Jaggaer eSourcing Portal for this procurement.

To register on the Jaggaer eSourcing portal please use the link https://beisgroup.ukp.app.jaggaer.com/ and follow the instructions to register as a supplier.

If you are already registered on the Jaggaer eSourcing Portal and wish to participate in this procurement, please use the link: https://beisgroup.ukp.app.jaggaer.com/.

Once you are logged into the system you will be able to locate the Procurement you wish to leave a bid on by clicking the ITTs Open to All Suppliers and searching for the reference number CS22487. You will then be able to locate the numbered lot which you wish to submit a bid against

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice