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B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Charterhouse Voice & Data Ltd | 02804354 | £1,945,154 | - |
Government spending data: This supplier has received £5,858,448 in 79 payments (over £25k) from United Lincolnshire Hospitals NHS Trust, Worcestershire Health and Care NHS Trust, Manchester University NHS Foundation Trust, Coventry and Warwickshire Partnership NHS Trust, West Yorkshire Police and 5 more public bodies (2022-03-23 to 2026-04-20). View full payment history →