Pulse vADC support 30/09/2022 - 29/09/2023

Renewal of support and licensing is required for the following device serial numbers:

• MNT-STM-2000-L-1 S/N: 665564
• MNT-STM-2000-L-1 S/N: 665565
• MNT-STM-2000-L-1 S/N: 663874
• MNT-STM-2000-L-1 S/N: 665562

Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following:

• 24x7x365 Global Support Centre assistance

• Customer Support Portal access

• Online knowledge base, technical documentation and support forum access

• Software updates

• Hardware replacement

• Customer Enabled Escalation on the CSP

• Maintenance Window Coverage

• Support Notifications

• In-depth Root Cause Analysis on demand

• E-Learning access

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice