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This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3)
It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services.
The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Kerv Experience Limited | 03925996 | £1,000,000 | - |
Government spending data: This supplier has received £3,011,752 in 15 payments (over £25k) from HMCTS, Department for Transport, Ministry of Justice (2025-04-04 to 2026-01-22). View full payment history →