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The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Features include:
⢠Email ticketing. Manage conversations between users and staff (agents)
⢠Knowledgebase & Manuals. Publish a full set of self-help articles.
⢠Live Chat. Provide 1-1 chat sessions with users.
⢠Voice. Talk to customers with no hardware needed.
⢠News. Publish a blog like set of news content.
⢠ITIL. IT service desk features (e.g. Incidents and Problems).
⢠Mobile Applications. iOS and Android apps are provided free.
⢠Reporting System. Full and detailed reporting system to analyse performance.
⢠CRM. Manage users and organisations.
⢠Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| DESKPRO LTD | 04249340 | £294,000 | - |
Government spending data: This supplier has received £2,464,184 in 26 payments (over £25k) from HMRC, Home Office, BEIS, Cabinet Office GPC (2016-07-26 to 2026-04-29). View full payment history →