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The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Pinnacle Connect Limited | 04765810 | £60,000 | - |