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Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
⢠24 hours, 7 days a week service provision (essential provision only Out of Hours)
⢠key telephony services for KCC's customer contacts
⢠Emergency calls
⢠Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Capita Business Services Ltd | 02299747 | £9,142,634 | FORMER MP |
Government spending data: This supplier has received £3,350,392,024 in 45,888 payments (over £25k) from Department for Work and Pensions, Department for Education, NHS England, Ministry of Defence, Department for Transport and 63 more public bodies (2010-04-01 to 2026-06-22). View full payment history →