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ENQ1242 - Complaint Management System — DERBY CITY COUNCIL | UKGovscan

IN DELIVERYProcurement notice · DERBY CITY COUNCILRef ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71

ENQ1242 - Complaint Management System

Save Track Track buyer

Published

18 May 2026

Awarded

4 Feb 2026

In delivery

now

Expires

4 Feb 2029

Total Awarded

£76,851

Contract Term

3 years

5 Feb 2026 – 4 Feb 2029

Supplier

REDACTED for cyber-security reasons

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

Provision of a complaints Management System for Customer Services & Revenues and Benefits

Direct Call Off from G-Cloud 14

Buyer

Organisation: DERBY CITY COUNCIL
Buyer ID: GB-LAE-DER
Local Authority Code: E06000015
Address: Corporation Street, Derby, DE12FS, England

Supplier

Supplier	Identifier	Award Value	Cross-References
REDACTED for cyber-security reasons	-	£76,851	-

Key Dates

Published: 18 May 2026
Tender Open: -
Tender Deadline: 4 February 2026
Award Date: 4 February 2026
Contract Start: 5 February 2026
Contract End: 4 February 2029

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Delivery location: East Midlands
Buyer Reference: ENQ1242
CPV Codes: 48000000 – Software package and information systems

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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