Corporate case management and complaints system

There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.

Government spending data: This supplier has received £994,229 in 29 payments (over £25k) from Department for Transport, Hampshire & Isle of Wight Constabulary, Bedfordshire Police, DfT GPC, Home Office and 1 more public bodies (2017-03-03 to 2025-10-07). View full payment history →

Tender Documents

• Awarded contract notice on Contracts Finder → — Award notice